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Coordinator, Property Management (Warrensville Heights, OH)
Warrensville Heights, Ohio
Summary
This position is responsible for supporting the day-to-day service delivery of a portfolio of properties in a defined geographic area, with an emphasis on local supplier management. The PMC will support the PMS in initiating services with local suppliers; managing local supplier contracts, contact and performance; and ensuring timely and accurate communication of supplier performance on the ground. They will ensure programs are administered according to client’s policies/contracts. The PMC will work independently and must be resourceful to propose expedient and cost-effective resolutions regarding issues that occur throughout the course of an assignment. Must be able to establish and maintain good working relations with team members, suppliers, homeowners, and tenants. They are also responsible for maximizing revenues where possible.
Position Responsibilities
1. Responsible for day-to-day service delivery to the homeowner, as well as related property management policy and benefits counseling based on the assigned program policy and guidelines.2. Primary contact to the client and the homeowners in administration of the property management program
3. Responsible for pro-active communication with homeowners and clients.
4. Research and propose solutions for problem resolution to homeowners and clients to maintain customer satisfaction.
5. Research and recommend policy and program changes, in cooperation with their Supervisor, as needed to enhance effectiveness of property management services
6. Research and propose solutions, in cooperation with their Supervisor, to complex problems for homeowners, clients and tenants to maintain customer satisfaction
7. Communicate performance feedback for individual cases for suppliers regarding delivery of service
8. Regularly (daily basis) update system, i.e. notes, and maintain working file on each property under management to document all conversations and transactions
9. Monitor and provide system documentation relating to supplier performance
10. Review, negotiate and recommend changes to Lease/Cancellation agreements to the homeowner
11. Responsible for collecting all outstanding referral opportunities for referrals to local rental agents.
12. Limited participation in client reviews and sales presentations
13. Assist in training new hires as requested/needed as a mentor for on-the-job training and employee development.
14. Assist/participate in projects/tasks as requested by management
15. The PMS will be involved with and should have a working knowledge of quality survey results and cost/revenue performance.
16. Drive and achieve company determined metrics goals.
17. Assist other team members as requested/needed.
18. The PMS will be involved with and have a clear understanding of the following:
• Property Management Policy and Administration
• Expense Management, Tracking and Reporting
• Landlord/Tenant rights and obligations
• Home rental marketing
• Lease/Cancellation Agreements
• Household supplier management
• Household Goods Management - Storage
• Expense Accrual Management and Tracking
• Basic understanding of global and domestic relocation benefits administration
• PC and Internet skills
Reporting Structure
Position reports to Operations Manager, Property Management. Individual will work with minimal supervision. Errors may cause financial loss to the homeowner, the client and/or RSS.Position Qualifications
1. Education- High Degree required, Bachelor’s degree preferred. If no degree, four to five years’ relocation experience required.2. Number of Years of Experience- Minimum two to three years direct relocation experience or one to two years tenure in Client Service Operations. Real estate license recommended. Certified Property Management or Certified Relocation Professional designation recommended
3. Other Skills and Abilities- Excellent written and verbal communication skills are essential. Must be organized, able to function as part of a team, a self-starter, and quality focused.
