A Values-Based Commitment to ESG
Corporate Responsibility is Core to Who We Are
At Dwellworks, our Environment, Social, and Governance (ESG) initiatives are more than a response to mandated requirements. They represent a way of working consistent with our core values. These values – integrity, teamwork, performance, innovation, and fun – guide us in everything we do, from serving our clients and customers, to collaborating with our associates and suppliers, to engaging with our communities and acting responsibly on the planet we all share. We see ourselves as an integral part of the global mobility ecosystem, and we strive to be a positive force for change within it.
A Message from Our President and CEO
Since 2007, Dwellworks has proudly embraced an unwavering commitment to our core values. These values have also found expression in our Environmental, Social, and Governance (ESG) initiatives.
As a service partner supporting global talent mobility and business travel, Dwellworks is expected to meet commercial standards for operational excellence as well as to demonstrate an understanding of the diverse needs of clients and customers at various points in the mobility experience. We take those actions every day across our global service lines and through our highly motivated and committed teams.
While the world is in a time of change and reassessment, our course is to retain our core values while adjusting individual ESG initiatives and solutions in response to client and market needs. Above all, we will remain committed to the sustainability of our business and the success for all our stakeholders, the well-being of our associates and communities, and the bedrock of governance and ethical practice that is the foundation of both our values and our value proposition.
James Conigliaro, Dwellworks President and CEO
We have been a socially responsible company since before the term went viral and have never needed labels to do the right thing.
Since 2007, as a customer-focused partner in service to our clients, we have always led with support that recognizes the unique needs of the people we move and our responsibility to ensure they feel comfortably settled in their new destinations. We built our business around a team and a service network that is aware, empathetic, and responsive to calls to action. Dwellworks associates are empowered to contribute individually and as a team in support of the company’s ESG goals, through leadership of sustainability initiatives, community volunteerism, and engagement with industry peers and projects. We are proud of the culture we have created, where our people care about each other, our customers, and the full ecosystem of our stakeholders.
We invite you to learn more about our ESG initiatives and how they align with our core values. We welcome your feedback and suggestions on how we can improve our performance and make a positive difference in the world.
Environment
We are an active member of our industry’s Coalition for Greener Mobility, a joint initiative of several global mobility associations, including Worldwide ERC® (WERC), the Canadian Employee Relocation Council (CERC), the European Relocation Association (EuRA), the Corporate Housing Providers Association (CHPA), the Federation Internationale des Demenageurs Internationaux (FIDI Global Alliance), and the International Association of Movers (IAM).
This coalition aims to raise awareness and promote best practices for reducing the carbon footprint created by policies and services that support global talent relocation. Dwellworks contributes actively as a member of WERC’s Sustainability Advisory Committee and CHPA’s Sustainability Task Force, where we are also the Co-Chair. We were early adopters of the carbon calculator for destination services developed by FIDI and EuRA and have funded and championed the carbon calculator for temporary living that has been developed by CHPA.
We also take concrete actions to reduce our own environmental impact. In 2021, we defined a greenhouse gas reduction goal of 50% fewer Scope 1 and Scope 2 emissions by 2030 and have had our target independently reviewed and approved by SBTi standards. As we have learned more about our carbon footprint and calculation tools, we are expanding our measurements to include our Scope 3 supply chain, incrementally but continuously.
Through the thoughtful management of our physical footprint, we have reduced our utilities usage and Scope 2 emissions by an estimated 66% since 2021.
From increased usage of digital and AI-supported content in destination services, to alternative fuel vehicles used by Consultants on property tours, and greater use of efficient appliances and sustainable sourcing in our temporary accommodations supply chain, we are identifying and acting on ways to reduce carbon emissions while improving our efficiency and the customer experience.
Building Sustainable Services
While building our capabilities to track greenhouse gas emissions in service delivery, train our network in environmentally friendly practices, and source vendors who use sustainable materials and tools, we’re also transforming our internal operational processes. Waste is the enemy of sustainability, so we are focused on supporting the most effective practices for everything in our service delivery, from how we connect with customers to how we close and bill service programs. We tirelessly analyzed how we can reduce transactional steps and increase personalized engagement, and now we are providing our Customers and Consultants with access to AI Assistants for engaging with our myDwellworks® platform, to get customized responses to specific questions and be well prepared prior to arrival to the destination location, reducing the need for familiarization tours and their related carbon emissions. Over 80% of the core tasks that support an outstanding customer experience are powered directly by myDwellworks®. Virtual support does not replace our expertise, it augments and more efficiently distributes our availability to customers.
Analyzing our history of hundreds of thousands of service tasks performed, our Operational Excellence leaders are identifying the optimized balance between automated support, digital tools, and person-to-person services. Client APIs are key to taking friction out of the service delivery process and to increasing data privacy and security. With less paperwork, smarter use of technology, and optimized use of our talented team, we’re delivering on both a lowered carbon footprint and a sustainable way of working to meet current and future client needs.
Our Corporate Housing Sustainability Statistics
Social
Global mobility and business travel are people-centric business services. We value the unique capabilities and vibrancy of our associates, our Destination Services Consultant network, and our corporate housing suppliers, and their critical ability to respond to the diverse needs of our clients and customers.
Our people-first industries require empathy, respect, and accountability. We strive to build teams that reflect the expectations of all the stakeholders we serve.
Dwellworks has always been an organization that trusts our talent, and we fully support our internal subject matter experts in customer service, compliance, and supply chain management who have developed content and provided training experiences that have inspired us in understanding local rules and regulations, customer engagement and awareness, intercultural education, and cross-border team and network building.
Dwellworks champions accessibility as well. All the properties in our Dwellworks Living corporate housing portfolio are required to meet applicable accessibility standards. With the recent updates to our company websites, we’ve also followed and integrated the latest Web Content Accessibility Guidelines, and all of our web content has been upgraded to WCAG 2.1.
Global Capabilities Connected to Local Communities
Community initiatives at Dwellworks and Dwellworks Living are led by the talent on our team. Our Connection Committee is managed by our associates for the purpose of keeping our teams connected globally, aligned in our service commitment, and aware of each other’s and the company’s culture to bring more collective value to our stakeholders. This purposeful team of associates, from APAC, EMEA, and the Americas, who first came together to foster a sense of employee wellbeing during the COVID 19 pandemic, continues to work together on education, intercultural awareness, team building, and wellness initiatives.
Commitment to our local communities is core to Dwellworks culture. Our business has committed over $50,000 to community and volunteer engagements through investments in our employee paid time off to support their preferred charities, in-kind donations of office furniture and computers, and financial donations from Dwellworks and the TZP Cares Foundation.
Our associates pitch in at foodbanks, serve meals to the hungry, volunteer to support local schools, and raise funds for causes from families in need to cures for cancer. Our engagement priorities are defined by associate feedback, and information on projects and activities is accessible to all through a shared site that captures photos, resources, links, and research.
Our core values of integrity, teamwork, performance, innovation, and fun brought us through the challenges of the past few years and prepared us to be agile in our response to a changing world without ever changing our fundamental course. We’re proud that our Social engagement is led through grassroots cooperation and team commitment.That’s the Dwellworks Way.
Governance
For Dwellworks, ESG begins with Governance. To deliver on expanded expectations and commitments in environmental sustainability and social responsibility, we must first be a well-run company whose governance and operations align with our stakeholder expectations and our own high standards for performance excellence.
We have built an organization that is globally compliant in its policies and practices and embeds ownership and responsibility into our culture and way of working. To reinforce the priority that we place on good governance and knowledgeable compliance, we track and confirm that 100% of our eligible associates and active service partners complete annual ethics, compliance, data privacy and security, and ESG education.
Other actions we’ve taken on Governance include:
- Formalized and documented ESG policies, including long-standing anti-bribery and corruption policies, anti-human slavery policies, non-discrimination policies, and comprehensive data privacy and security policies
- A comprehensive response to GDPR requirements, among the first in our industry to do so in 2017. We have adopted GDPR as our global standard for data privacy
- Established an Enterprise Risk Management Committee (ERMC), sponsored by our senior leadership, with oversight for ESG policies and practices
- Earned the EcoVadis Bronze Sustainability Rating
- Aligned with the UN Sustainable Development Goals and enrollment in the UN Global Compact and Communication on Progress (COP)
- Passed annual SOC 2 audit with unqualified validation of business and financial services processes
View our ESG Reports Here:
Our ESG Accreditations:
Do you have an ESG question or comment? Contact us!
If you have feedback, a suggestion, or a question about our ESG Report, please complete the form below to reach our ESG team directly.
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