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Global Destination Services Made Easy
Dwellworks: Leading the Way in Global Mobility with Unmatched Service and Expertise
Dwellworks delivers globally consistent Destination Services, including area orientation, rental home finding, settling-in services, and more to relocating employees in thousands of cities across 16 countries. We are where our clients need us! Since our founding in 2007, we have successfully delivered Destination Services to more than 500,000 relocating professionals, and our service history goes back almost 50 years through the legacy companies who have contributed to our recognizable global brand.
Rest assured, when you're working with Dwellworks you're working with the best in relocation support and solutions. Don't just take our word for it! We’re the most honored destination services provider (DSP) in the global mobility industry, with awards from every major relocation management company recognizing the service quality, innovation, and commitment of our team in helping globally mobile professionals succeed in their assignments from day one. Our most valued awards come from the global mobility management teams of our clients – who recognize us as a partner in service, providing not only expert on-the-ground consultation and guidance to their high value talent, but also essential and timely information on global rental markets, trends in customer expectations, and the impact of global events on destination services strategy to the mobility teams.
A Service Partner and a Business Partner Around the Globe
Clients can engage with us for service to a single city, a specific country, a region, or the full 16 countries where we deliver Destination Services. Local expertise is at the heart of our destination services experiences. Dwellworks is the only destination services provider that delivers in-market expertise through 1200+ local Destination Services Consultants with a passion for service and the local knowledge that converts a new expat into an advocate for their employer and their relocation experience.
Employees want more than an online search when they are making critical decisions impacting their careers and family. A trusted Dwellworks Destination Services Consultant can make all the difference between a ‘yes’ or ‘no’ decision to accept a relocation offer and a ‘stay’ or ‘leave’ decision on arrival in the new location.
Our clients tell us a key value we bring is simplifying and streamlining the complex process of managing employee needs across multiple geographies. We’re not just experts at the employee experience, we’re subject matter experts in local regulations, global governance and compliance, data privacy and security, and business continuity when challenges occur in the global landscape.
We’re service partners to every well-known relocation management company. We manage destination services for 80% of the global Fortune 500, and support startups and emerging business from Adelaide to Albuquerque. We're proud to deliver global consistency and local knowledge to support the successful move of corporate talent.
We focus on successful destination services so our clients can focus on global growth and success.
Meeting Critical Employee Needs and More – Our Core Destination Services
We want the relocation process to be a positive experience for your valuable global talent.
Our Destination Services are here for every stage of their relocation journey - whether the program involves multiple employees in a corporate group move, a critical assignment to a remote location for a rising executive, or meeting the unique requests of an employee and their family, our area orientation, rental home finding assistance, settling-in, and departure services cover every stage of their inbound and outbound on-assignment experience.
For all services, we contact your employee within the first 24 hours of your service authorization because we know they are eager to learn about their destination and gain access to the support that will make their move easier.
Area Orientation
Every employee wants to know more about the place they are moving to, whether it’s previewing neighborhoods for the best rental options, testing out commute times, or getting a feel for what the community has to offer. Our Destination Services Consultants always start the service experience with “How can I help?” and then put their local expertise to work with information that matches your employee’s priorities.
Rental Home Finding Assistance
Our Consultants are experts in explaining the realities of the rental market in the destination city and matching property solutions to employee budgets, requirements, and expectations. They are also a trusted resource for understanding local leasing practices and landlord requirements.
Dwellworks Destination Services Consultants help employees submit complete, well-documented rental applications to ensure selection by landlords.
Settling-in Services
Our Destination Services Consultants can guide the employee through the full settling-in process, which typically includes support for key services like local social services registrations, driver’s license applications, utility setups, and banking services.
Want to know where the closest dog park is or running trail? Our local experts provide suggestions about community amenities from food markets to health clubs and offer recommendations on the latest hot spots from restaurants to theaters.
Departure Services
Clients authorize this service when they are looking for end-of-assignment support for their employees.
Our Destination Services Consultants advise on the landlord’s notification requirements for rental termination, support final property inspections, and provide guidance on the steps employees should follow to ensure a successful refund of their rental deposit.
Your Employee’s Personal Relocation Assistant: myDwellworksSM
myDwellworksSM is our resource portal to help employees plan and organize their moves - from on-the-job arrival details to opening the door to their new home. myDwellworksSM contains informative content for more than 150 high-volume relocation locations worldwide. myDwellworksSM is also the secure conversation portal that connects relocating employees and their Destination Services Consultants.
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In myDwellworks, employees can:
- Complete an intuitive and easy to use introductory form
- Review helpful checklists to plan their move
- Ask for more information about rental home listings they’ve researched independently or had recommended by their Consultant
- Make requests to schedule property tours
- Read information about local school districts
- Find guides for getting a driver’s license, national identification/social security numbers, completing local registration requirements, and other settling-in tasks
- Discover local restaurant, park, and grocery and specialty store recommendations
All this information is curated and added to the portal on a regular basis by our local Destination Services Consultants – so employees can be sure they’re getting an up-to-date, expert opinion. And it’s accessible 24/7, for a full year after move-in, and available in 100+ languages.
Digital Services for Mobility Needs
Relocating to a new city or country is complicated. Why depend on unvetted and potentially risky internet searches when we can take the guesswork out of area information, rental market rates, property searches, local regulations, and so much more?
That's why Dwellworks launched Dwellworks Direct, designed to support new trends in global mobility policies and to meet the expectations of new global mobility populations. As the leader in excellence in the destination services customer experience, Dwellworks understands what’s needed to support successful moves to new locations for employees being offered a lump sum for a corporate move. In direct response to client requests, we’ve designed Dwellworks Direct to deliver digital-first, self-paced solutions for globally mobile talent. We understand new generations of talent prefer to work with digital tools, manage their own services and pace of engagement, and make choices informed by trusted content. Designed to support the ‘self-managed’ move, our Dwellworks Direct tiers provide information on every essential destination topic: area orientation, neighborhood insights, rental markets, commute distances, school search, local registration requirements, how to search for rentals, how to review a lease, how to find the most efficient motor vehicles bureau, even information on sustainable resources and outreach for employees who want assurance of an inclusive community in their new location. Employees with a lump sum benefit can browse and select solutions that help them get the best value in planning a successful destination experience.
- Digital Destination: 12 months' access to myDwellworksSM, with curated resources and expert guidance compiled from our local Consultants and designed for an intuitive self-paced journey
- Digital Destination Plus: 12 months' access to myDwellworksSM resources plus a one-hour conversation with a local Dwellworks Destination Services Consultant for personalized relocation advice
- Digital Destination and Service Support: 12 months' access to myDwellworksSM resources, plus a half-day of service support with a local Dwellworks Destination Services Consultant for personalized relocation advice and rental finding or settling in assistance
- Digital Destination and Extended Support: 12 months' access to myDwellworksSM resources, plus a full day of service support with a Dwellworks Destination Services Consultant for personalized relocation advice, as well as assistance with property tour and itinerary scheduling assistance, settling in support, and advice on specific relocation requirements
Learn more on our Dwellworks Direct website.
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Outstanding Customer Feedback - Year After Year
Dwellworks is the only destination services provider that has consistently ranked the highest in customer satisfaction in our industry’s only independent national survey of relocating employees.
And customers tell us the same thing every day, through our Pulse Checks, a simple and effective process that has provided us with overwhelmingly positive feedback, while inspiring us to do better through the analysis of daily customer insights.
Our ‘Pulse Check’ process has created 50,186 invitations for fast feedback through October 2024, secured a 41% response rate, and earned 98.4% positive service experience feedback.
The Pulse Check process is simple in design: 100% of the Destination Services customers we serve are invited to our myDwellworksSM platform. Once the service process is underway, the customer receives alerts in myDwellworksSM asking for feedback on their experience so we can adjust any issues or assist in any other way. This is done via a simple question -- ‘How do you feel about the service you’re receiving from your Dwellworks Experience Manager?' The answer is a green smiling face or a red frowning face, and the customer is always invited to provide a more detailed explanation of their rating.
Pulse Checks have proved to be the trifecta of data-driven analytics: they provide specific, actionable feedback directly from customers in real time, at high volumes. To learn more about how we sustain Customer Excellence in Destination Services, check out this customer satisfaction article on our blog.
Going Green in Global Mobility: We Are the Industry Leader in ESG
Global mobility is essential for global growth, but there’s a carbon cost. Dwellworks is a foundational participant in our industry’s Coalition for Greener Mobility. Since 2021, we have worked hard to ensure every corner of our global mobility efforts is making some sort of stride toward a better, cleaner Earth. This includes in the continual guidance to our Consultants and partners, to our customers through myDwellworksSM, in the panels and global mobility partnerships we’re apart of in Destination Services and corporate housing spaces, in the efforts of our employees worldwide taking public transportation and reducing waste in office, and in the annual sustainability surveys we send to corporate housing partners.
In our business operations, we’ve set net zero targets, are measuring our carbon emissions, and are delivering our Destination Services through 100% digital content and paperless information. Every year, we document these efforts in our annual ESG report. Click the button below to read our latest report and learn more about all our sustainability strides.
We’re Here to Help
Does your business need a partner to support excellence in destination services for your global talent? We’re here to help. Visit our Contact page and fill out the form to connect with our team.
