The Dwellworks Experience
The Dwellworks Experience describes who we are as a company and how we conduct business. We believe that we are only as good as our people, and that our people are the best in the business. We continuously innovate and experiment in order to make ourselves better by practicing lean and agile thinking and project management. We believe that a balance between fun and performance is imperative for creative solutions. We live the experience facing our customers, our service partners, our clients and each other. No matter where you are in the world – Cleveland, Calgary, Central London or Chihuahua, we invite you to experience Dwellworks and give us your feedback.
Who is Dwellworks?
Dwellworks is a business-to-business provider of services to the global corporate mobility/relocation industry. We provide a range of support services to relocation management companies and organizations to help employees and their families transition successfully from their home location to a new destination.
Values
Dwellworks is grounded in the core values of Integrity, Teamwork, Performance, Innovation and Fun. Embodied by associates in every location, these values are the foundation on which our company was built and guide our actions each day.
Vision
We strive to be the most trusted name in relocation services and create the changes we want to see in the industry. Meeting clients’ needs and innovating new ideas is how we continue to grow and succeed.
Mission
Dwellworks brings together knowledgeable, authentic and innovative people dedicated to providing the world's best global mobility support solutions. We value and respect our clients and each other. We strive to inspire, educate and learn. We collaborate, solve problems and achieve goals together while making a positive impact on the people and communities we serve.
What is Corporate Mobility?
Corporate Mobility – mobilizing talent for growth and opportunity.
A mobile workforce with a global mindset and diversified skills is a key differentiator for any business. The corporate mobility industry exists to fulfill the many needs and services that companies and government agencies use to facilitate the movement of their valued employees and their families anywhere in the world. Many companies elect to have the delivery and coordination of mobility services managed through relocation management companies (RMCs) who operate as the client company’s business partner and who manage well qualified and specialized suppliers on behalf of the employer. For more information on the corporate mobility industry, connect with the industry trade association, WorldwideERC at www.worldwideerc.org.
Dwellworks – a relocation services company
We deliver Destination Services – in the U.S. and in multiple global locations – and provide other critical-to-success services such as Intercultural Training, Global Workforce Development, and Rental Assistance. Other essential Dwellworks services include Appraisal Management, Home Management Services, and Corporate Housing Support Services.
We deliver these services on behalf of our clients (RMCs, corporate housing providers etc.) to their clients (companies who need assistance relocating employees).
We passionately pursue innovation and collaborative problem solving in order to bring continuous improvement and a measurably superior customer service experience to our clients.
Our Team
The people at Dwellworks are central to our success. They are reliable, responsive, collaborative, and creative. Through our team of engaged associates and knowledgeable suppliers, we deliver proven solutions to our clients. Want to learn more about our people and culture?
Code of Conduct
Integrity drives the service and quality promise we make to clients, customers, and service partners. We require every associate to understand and comply with our code of conduct, and have the same expectation for the thousands of extended contractors and network partners who are part of the Dwellworks customer service community. Key elements of the code of conduct include:
- Act with honesty and integrity in every interaction with every constituent
- Avoid all unethical behavior and take steps to prevent compliance violations
- Nurture relationships that value teamwork, ethical practices, and fair treatment
- Create a safe workspace and act responsibly towards the environment
- Honor your relationship with Dwellworks by striving to do right by our customers and contractual partners
Culture
Our organization is unique because of our culture; we enjoy working with each other, are passionate about providing the best service possible, and we listen to our clients. When we say, “We work well together,” we mean it for everyone we work with, everywhere around the globe.
Lean and Agile
Not only do we care about people and customer service, we want to operate as thoughtfully, efficiently and productively as possible. Our clients expect fair value and our employees want an environment where their good ideas are continuously sought after and put into practice. To help us achieve these goals, we have embraced Lean and Agile practices. At its core, Lean and Agile management is about identifying opportunities to improve. From the first stage of creative ‘brain writing’ to detailed process mapping and daily 'stand ups’, we use visual tools and smart collaboration to guide progress and informed decision making.
Elements of Engagement
Our Elements of Engagement govern every interaction we have with our clients, network, each other and our industry. These elements are:
- Be Accountable—do what you say, say what you do
- Be Collaborative—listen, connect, engage
- Be Fearless—embrace, change, innovate
- Be Passionate—believe in what you do, live to make an impact
- Be Respectful—appreciate differences, cultivate trust
- Be the Experience!
Employee Committee
Dwellworks encourages corporate engagement through our associate-led committee. Our committee self-manages how best to invest their time, talent and resources. The committee provide associates developmental opportunities in leadership, organizational communication, and teamwork skills. Our committee focuses on the four following areas:
- Green—sustainability
- Philanthropy—outreach
- Fun—events/corporate culture
- Wellness—health