Destination Services Control Costs, Accelerate Productivity, and Support Value Creation
When companies support global talent mobility, they’re not just moving people, they’re investing in performance. Companies know that the faster their high-talent relocating employees settle in, the sooner they can contribute to business goals and create value for the organization. That’s where destination services can deliver measurable ROI. At Dwellworks, we specialize in efficient, customer-focused destination services that are grounded in operational excellence and deliver high levels of satisfaction. Our support empowers your employees to hit the ground running in their new location—whether it’s across the country or around the world.
Why Destination Services Matter in the Relocation Cost Equation
Sourcing and retaining talent are constant challenges that get even harder when relocation is involved. Having a key employee turn down a relocation opportunity, or worse, accept the opportunity and then return early from the assignment or quit the company altogether directly impacts the value creation of a business.
Managing the logistical cost of relocation is important but controlling the downside risks of a move and increasing the likelihood of its success are even more critical. Although destination services costs typically account for less than 1% of total relocation expenses, they represent one of the most valuable investments an employer can make in their own success.
Dwellworks Destination Consultants help employees manage the details that would otherwise slow them down, from finding a home to setting up utilities, enrolling in schools, navigating transportation, and building early connections in a new community. That efficiency translates directly into savings and is delivered by Dwellworks using the deepest destination knowledge and most intuitive AI support in our industry.
Reducing the Cost of Downtime Protects Your Relocation Investment
Let’s talk numbers. According to mobility industry benchmarks, it can take weeks or even months for a relocating employee to reach full productivity in a new location without structured destination support. That downtime adds up - especially when multiplied across multiple moves in a year.
Compound that with the statistic that nearly 40% of corporate global assignments end in failure: an early return and/or resignation by the valuable talent. Those losses are meaningful: a sunk cost, on average, of over $125,000 in the cost of relocation alone (not including unrealized opportunity).
Dwellworks destination services shortens the ramp-up time to productivity and increases the likelihood of retention by offering expert, on-the-ground guidance, and personalized support. By managing the details and removing barriers to daily life in a new destination, our services allow employees to focus on their work and provide critical support for the most important influencers of relocation success - partners and family.
Local Expertise = More Informed Decisions and Lower Risk
Choosing the wrong home or moving to a neighborhood that later feels like a bad fit are more than personal inconveniences; they are business risks. If the employee feels unsafe, the family is struggling with settling in, unhappy with schools, or overwhelmed with something as ‘simple’ as commuting from a location that is too remote, expensive, or inaccessible, the entire assignment may have to be reexamined. Being caught up in these issues will impact the availability and productivity of the employee.
Destination services are the ideal solution to these ‘pay now or pay later’ risks. Our 2500 Destination Consultants in hundreds of cities around the world offer invaluable local knowledge that helps employees make the right decisions the first time. That means less time in temporary housing, fewer lease breakages and cancelled school enrollments, as well as fewer move-related disruptions and requests for exception approvals - all of which reduce program costs for our clients.
Non-Compliance Can Be Costly
An insufficiently managed move can lead to compliance issues that incur financial penalties, reputational risk, or even fines and legal exposure. Most companies have strong controls for data privacy and security, but what about the employee who engages unknowingly with a fraudulent real estate representative or inadvertently shares their banking information with a bad actor? It happens, and the best control is to partner with a destination services partner who is familiar with local banks, leasing practices, and residency forms and registrations. We ensure your employees understand their responsibilities and guide their moves to be compliant. The risk mitigation and peace of mind that destination services expertise brings to both employees and employers are strong arguments for the benefit.
Global Scale and Operational Excellence Control Client Costs
Our Destination Consultants take great care of your employees – earning a 98.8% positive rating in customer satisfaction. We make that possible by simplifying the administrative tasks behind the scenes, controlling the cost of service while maximizing the impact on your employees’ productivity.
Unique in our industry, Dwellworks operates its destination services on a global scale in hundreds of key business destinations worldwide, from remote energy research and exploration sites to global banking, technology, and manufacturing hubs. Our scale enables us to invest in technology (including AI), curated content, automated business processes, supply chain management, and streamlined communication between our Destination Consultants in the field and our internal program managers. These efficiencies control our operating costs and increase the availability of our Consultants to solve the personal needs of each employee they serve. By standardizing so we can customize, we keep the cost of destination services manageable, while improving the customer experience and speed to productivity.
A Client’s Perspective: Cost Savings + Value Creation Through Destination Services Support
What’s the business value of a well-executed destination services benefit? Here’s the assessment of one Fortune 500 client (edited for privacy and length):
“I am proud to speak to the exceptional partnership we have with our RMC and Dwellworks. This collaboration has proven to be instrumental in delivering complex and seamless relocation services that directly support [our company’s] business strategy.
One of the most significant and impactful initiatives we worked on together was a large-scale group move. The successful relocation of these employees ensured that our operations were not delayed, safeguarding over $120 million in potential lost revenue, and maintaining critical manufacturing processes.
What stood out most during this process was the level of care and attention to detail provided by our RMC and Dwellworks. Not only did they ensure that logistics were handled seamlessly, but they also provided personalized support to the relocating employees, making sure they understood the relocation process and had their needs met at every stage.
This partnership has not only enabled us to meet critical business deadlines but has also delivered a positive experience for our employees, which is crucial to maintaining productivity and morale during such significant transitions. The work done by our RMC and Dwellworks has proven to be invaluable to [our company’s] global mobility program.”
We certainly could not have said this better ourselves.
Destination Support That Meets Your Business Priorities
Dwellworks destination services operates at the highest level of efficiency and customer service excellence. The knowledge gained from executing on the details of over half a million destination services transactions since 2007 means we understand every step of the process. That translates to reduced waste, lowered risk, advanced technology, and improved value outcomes for both employer and employee.
For businesses ready to move talent faster, smarter, and with measurable ROI, destination services aren’t an option - they’re a strategic advantage.
About Dwellworks
Dwellworks is the world’s leading provider of accommodation and acclimation support services for the mobile workforce and business travelers. We specialize in global destination services, corporate housing, and intercultural training, as well as property management and real estate services in key US markets.
Our clients trust us to deliver personalized high-quality service experiences, powered by innovative technology and supported by our extensive local presence in hundreds of locations worldwide. Through our brands Dwellworks, Dwellworks Living, and Station Cities, we offer a comprehensive range of service options, global reach, local expertise, and passion for the customer service experience.
Driven by a commitment to excellence, we continuously pursue innovation and operational efficiency and invest in meeting rigorous global compliance standards for data security, financial management, and sustainability. Whether supporting corporate travel or relocation, domestically or around the world, we work in partnership with our clients to ensure talented employees and their families transition smoothly and thrive in their new locations.
For more information, please visit our company brands at Dwellworks.com, DwellworksLiving.com, and StationCities.com.