Dwellworks Destination Services Ranked #1 for Third Consecutive Year
Dwellworks
For the third year in a row, Dwellworks US Destination Services and Rental Services have earned both the highest average customer service scores and the highest scores in net customer satisfaction in the annual Nationwide Relocating Employee Survey© report from Trippel Survey & Research.
On an annual basis, Alan Trippel, the relocation industry’s leading independent customer service research analyst, communicates directly with relocating employees, in research coordinated with employers. The 31st annual survey was conducted over an eight-month period ending June 30, 2024. The survey collects and reports objective evaluations from transferring employees and global assignees moving within and to the US regarding their satisfaction with various relocation service providers. This year’s survey shares inputs gathered from 4,393 relocating employees representing 58 corporations, US federal government entities, and non-profit organizations.
The Nationwide Relocating Employee Survey covers five service categories: household goods services, relocation management services, mortgage services, corporate temporary housing services, and destination-rental services. Within the destination-rental services category, Dwellworks had the highest scores for average satisfaction and net satisfaction, a distinction we also achieved in 2023 and 2024, and in several previous years since the launch of the survey.
A Closer Look at Dwellworks Rental and Destination Services Satisfaction Scores
The Trippel survey data for Rental and Destination Services indicated a substantial increase for the sector in both average scores and net satisfaction scores compared to last year’s survey results. Dwellworks’ average service score of 8.71 was significantly higher than the other two national competitors ranked in the report and higher than all other destination services providers as well, both large firms and smaller boutique operations.
The data in the Nationwide Relocating Employee Survey © is reaffirmed in Dwellworks internal tracking of customer satisfaction scores. We send a short, one question pulse check to every destination services and rental services customer we serve at key points in their relocation journey. Year-to-date, with over 2,400 customer responses, Dwellworks has earned 98% positive feedback.
“We are thrilled by the Trippel Survey data, but not surprised,” commented Rob Carlson, Dwellworks Senior Vice President for Global Operations. “The Dwellworks Team is a perfect blend of being both customer-focused and data-driven. We value the feedback, positive and negative, that we receive from our customers, and have created a fast response infrastructure so that our Destination Service Managers and local Consultants are able to take quick action to reinforce service delivery that delights our customers or to quicky restore confidence when a concern arises. We congratulate our internal team and our 2,500 local Consultants on the strong service results reflected in the Trippel survey.”
James Conigliaro, Dwellworks CEO, adds, “Dwellworks is relentless in the attention we pay to our customers. We understand that customer service during the relocation process is the key both to a satisfactory move and to employees staying engaged and creating value for their companies. We’re proud to contribute to that experience. We have built our Destination Services Transformation project around understanding the drivers of a better customer experience and giving our team the tools they need. Those tools include AI-powered templates and process flows, the deep content in myDwellworksSM, and delivering immediate, on-point answers about the destination process and local communities from questions posed to Dwellton, our virtual assistant. We will continue to invest to ensure we earn excellent service satisfaction results in the future.”
About Dwellworks:
Dwellworks is the world’s largest provider of destination-related services and temporary living solutions for the globally mobile workforce and business travelers. We provide business-to-business solutions for Fortune 1000 and emerging companies directly and through their relocation management partners. Whether a company needs to relocate its employees across the country or around the world, we provide a range of support services to help employees and their families transition successfully from their home location to a new destination.
Dwellworks supports the diversity of our clients’ globally mobile workforce with personalized destination solutions in 16 countries, covering hundreds of major relocation markets. Dwellworks Living, our global furnished temporary living solution, offers corporate housing accommodations for relocation and business travel customers in 125 countries. Our full-service real estate brokerage, Station Cities, supports home rentals, sales, and purchases in the Tri-State New York area and Chicago. Visit our homepage, learn about our services, and read our blogs to learn how we can help with your relocation and business travel needs.
About Trippel Survey & Research
Trippel Survey & Research, LLC, founded by Alan Trippel, is a company specializing in independent, unbiased survey, research, and consulting services for the relocation industry. They are known for their annual Nationwide (US) Relocating Employees’ Survey, conducting evaluations from transferring employees and global assignees moving within and to the US, and for their Relocation Managers' Survey, which evaluates corporate relocation managers' satisfaction with moving service providers. The surveys are respected industry benchmarks, providing insights into service provider performance and helping companies improve their relocation programs. Corporate relocation managers or service providers may purchase a copy of the research reports by submitting a written request to Trippel Survey & Research, LLC at alantrippel@icloud.com.