Sustainability as a Business Discipline: How Dwellworks is Building for the Long Term

Executive Summary

Dwellworks treats sustainability as a business discipline that drives resilience, service quality, and long-term value creation. The 2025–2026 Dwellworks Impact Report positions ESG as a foundation within a broader operating model that links external accountability (e.g., EcoVadis and SBTi), operational transformation, thoughtful technology deployment (including AI), and talent development.

• Defines sustainability as how the business is run (risk management, performance, and stakeholder value), not a standalone program.
• Organizes priorities across operational transformation, client/customer experience, team excellence, community connection, and investment/innovation.
• Uses external frameworks and assessments to support credibility (UN Global Compact, UNSDG alignment, EcoVadis, SBTi) and security assurance (SOC 2).
• Highlights technology and AI use cases (e.g., lease reviews, summaries/analysis, routine administration) designed to reduce manual work while protecting data and service quality.
• Reports selected metrics across customer outcomes, partner participation, emissions reductions, community support, and security.
  

Sustainability at Dwellworks is not a standalone initiative or a compliance exercise. It is a way of running the business, intentionally, responsibly, and with a clear focus on long-term value creation. The 2025–2026 Dwellworks Impact Report reflects an evolution in how the company defines and communicates sustainability: grounded in Environmental, Social, and Governance (ESG) principles, and extended to encompass operational excellence, talent development, innovation, and disciplined growth.

As James Conigliaro, President & CEO, notes in the opening message of the report, sustainability at Dwellworks “shapes how we build a resilient business, one capable of consistently delivering value for our stakeholders while adapting to the realities of complex, fast-changing global dynamics.” This framing sets the tone for the report: sustainability is not an abstract aspiration or even a roster of accomplishments, but a practical business discipline informed by what is most material to clients, customers, associates, partners, and investors. 

Download the 2025-2026 Dwellworks Impact Report

Integrated Sustainability: What It Includes

ADR pricing for temporary living accommodations is broadly stable globally, supported by generally sufficient supply across most markets with some notable exceptions, as detailed below.

More than five years ago, Dwellworks formally adopted ESG principles as a framework for accountability and transparency. Those principles remain deeply embedded in the business today, but the company’s most recent materiality assessment made clear that long-term sustainability requires a broader, more integrated approach.

The report organizes sustainability around interdependent priorities:

• Operational Transformation
• Client and Customer Experience
• Team Excellence
• Community Connection
• and Investment and Innovation

Each one demonstrating how it contributes to a resilient, high-performing business. ESG metrics and disclosures remain an essential foundation, but they are presented within a wider narrative about how Dwellworks manages risk, supports growth, and delivers consistently strong outcomes.

The table below links the report’s priority areas to concrete examples and metrics.

External Standards and Accountability

Dwellworks’ approach to sustainability is reinforced by external validation and transparency. The company is registered with the UN Global Compact and aligns its efforts with the United Nations Sustainable Development Goals (UNSDGs), underscoring a commitment to globally recognized principles related to climate action, inclusion, innovation, and responsible consumption.

In addition, Dwellworks is evaluated annually by EcoVadis, a widely used sustainability assessment platform that many of its clients rely on to benchmark environmental, social, and ethical performance. Dwellworks has earned Bronze Medal status with EcoVadis across four categories of assessment: Environment, Labor/Human Rights, Ethics, and Sustainable Procurement. As a company whose leading core value is Integrity, Dwellworks is especially proud to have earned highest marks for the Ethics assessment. The company’s emissions reduction targets are also validated by the Science Based Targets initiative (SBTi), providing independent assurance that its climate goals align with established science.

Together, these affiliations signal credibility without overstatement. They reflect a willingness to be measured against external standards and to continuously improve based on feedback from stakeholders.

Operational Excellence as a Sustainability Driver

Operational efficiency is a recurring theme throughout the report and a clear example of how sustainability and business performance reinforce one another. Dwellworks’ destination services and corporate housing operations are intensely human, but they are supported by smart processes and technology designed to scale service excellence responsibly.

By analyzing data from hundreds of thousands of customer experiences, Dwellworks has redesigned workflows to reduce waste, minimize delays, and improve outcomes. The results include high on-time completion rates for key milestones, consistently strong customer satisfaction scores, and reduced operational friction for both clients and associates.

These efficiencies also carry environmental benefits. Since 2021, the company has thoughtfully managed its physical office footprint, contributing to a substantial reduction in utility consumption and office-related greenhouse gas emissions. Increased digital service delivery, hybrid work models, and more customer- specific in-person service experiences have helped lower resource use while maintaining, and in many cases improving, the customer experience. 

Supplier Sustainability Scorecard: What Clients Can Look For

Key Facts & Metrics

• Scale & Reach: 20,000 customer service experiences supported for 1,000+ corporate clients; 1,692 unique markets supported.
• Service Quality: 98.1% global destination services customer satisfaction; 95% on-time completion of key destination services milestones.
• Sustainable Options (Corporate Housing): 80% of corporate housing requests responded to with a sustainable option; 93% corporate housing partner participation in emissions-reduction actions.
• Emissions & Footprint: 69% estimated reduction in office space greenhouse gas emissions since 2021.
• Community: 20+ community and environmental organizations supported worldwide.
• Security & Assurance: 0 security breaches or data compromises; 0 remedial actions recommended in annual SOC 2 assessment.

Technology and AI, Thoughtfully Deployed

Technology plays a critical role in enabling sustainable operations at scale. Platforms such as myDwellworks®, epic®, and digital tools supporting destination services and temporary living help standardize the predictable while preserving space for human judgment and connection.

The report highlights the responsible deployment of artificial intelligence as a practical example. AI-supported lease reviews, data summaries and analysis, and completion of routine service administration requirements all help reduce manual tasks, accelerate informed decision-making, and allow local area expert Consultants to focus on higher-value activities such as advising customers on rental options and supporting them through complex transitions with multiple demands on their time and attention.

Importantly, Dwellworks AI investments are framed not as experimentation for its own sake, but as deliberate choices aligned with client needs, data security expectations, and long-term operational efficiency as a springboard for future growth. Looking ahead, Dwellworks outlines plans to expand AI-supported services thoughtfully, enhancing access for internal teams and, over time, enabling more direct client engagement where it adds clear value. 

Talent, Culture, and Distributed Excellence

A sustainable business depends on people, and the report places strong emphasis on recruiting, developing, and retaining exceptional talent. Approaching its 20-year anniversary as a leader in relocation and business travel support services, the Dwellworks brand is well-recognized for the Power of Team.

Dwellworks global team brings deep expertise in project leadership, cross-cultural guidance, and customer and client support—capabilities that are essential in a high-demand, high-expectation environment, and which enable Dwellworks to have an extended impact beyond task completion to adding consultative value to our client and industry engagement.

Training, Code of Conduct compliance, data security, and intercultural and cross-border team education are treated as core risk-management and performance priorities, not ancillary programs. At the same time, associate-led engagement initiatives, wellness programs, and professional development are woven into the way Dwellworks works and these validate that sustainable performance requires connection, trust, and opportunity.

This crisp focus on the contributions of an engaged team with a diversity of skills, knowledge, and experience enables what the report describes as “distributed excellence”: consistent, high-quality service delivered across 1,700 locations worldwide, supported by shared systems, clear standards, and empowered local experts.

ESG Tenets Within a High-Quality Sustainability Program

Returning to ESG fundamentals, Dwellworks acknowledges and acts on stakeholder expectations that increasingly extend beyond service delivery competence and compliance to social and environmental impact. Dwellworks embraces this as wholly consistent with their values of integrity, teamwork, performance, innovation and fun, highlighting associate-led engagement with community organizations around the world and ongoing efforts to reduce environmental impact where it is most material to operations.

The report integrates these commitments and actions into Dwellworks broader sustainability framework, recognizing that trust, reputation, and long-term relationships across the stakeholder ecosystem are built through consistent, authentic action.

Sustainability, Grounded in Reality

The 2025–2026 Impact Report is clear-eyed about both progress and complexity. As James Conigliaro observes, Dwellworks does not control every upstream decision that affects global mobility, but it does control how responsibly and effectively it delivers services. Sustainability, in this context, is about continuous improvement, acting prudently, investing wisely, and aligning business practices with the expectations of those the company serves.

About Dwellworks

Dwellworks is the world’s leading provider of accommodation and acclimation support services for the mobile workforce and business travelers. We specialize in global destination services, corporate housing, and intercultural training, as well as property management and real estate services in key US markets.

Our clients trust us to deliver personalized high-quality service experiences, powered by innovative technology and supported by our extensive local presence in hundreds of locations worldwide. Through our brands Dwellworks, Dwellworks Living, and Station Cities, we offer a comprehensive range of service options, global reach, local expertise, and passion for the customer service experience.

Driven by a commitment to excellence, we continuously pursue innovation and operational efficiency and invest in meeting rigorous global compliance standards for data security, financial management, and sustainability. Whether supporting corporate travel or relocation, domestically or around the world, we work in partnership with our clients to ensure talented employees and their families transition smoothly and thrive in their new locations.

For more information, please visit our company brands at Dwellworks.com, DwellworksLiving.com, and StationCities.com.

About Dwellworks Living

Dwellworks Living is the award-winning global corporate housing solution of Dwellworks, a business-to-business provider of global mobility and business travel services. As a global leader in corporate housing and furnished accommodations solutions, Dwellworks Living is uniquely positioned to meet the temporary living needs of businesses and their employees who are relocating or traveling on short-, medium- or extended-stays. With 80,000 high-quality professionally managed properties in over 125 countries worldwide, Dwellworks Living is the preferred housing solutions partner of many Fortune 1000 and leading relocation management companies. 

Dwellworks Living's corporate housing and serviced accommodations solutions are designed to help businesses attract and retain top talent, support employee productivity, and ensure a smooth and successful relocation or business travel experience. Whether you have corporate housing needs for an individual employee or a large team, Dwellworks Living can provide serviced accommodations solutions anywhere in the world to ensure a safe and successful stay. Please contact us at dwellworksliving.com to learn more or visit our Properties page to begin your search for global housing accommodations.