Dwellworks Destination Services Earns Top Ranking in the 2026 Nationwide Relocating Employee Survey

Industry-Leading Scores Across Destination Services

For the fourth consecutive year, and multiple additional times over the past decade, Dwellworks has been recognized as the highest-ranked provider of US destination and rental services in the Nationwide Relocating Employee Survey© published by Trippel Survey and Research. Published annually since 1994, the survey is widely used in the global talent mobility industry as an objective assessment of supplier performance based on direct feedback from relocating employees. In the 2026 report, Dwellworks US destination and rental services earned an average score of 8.72 on a 10-point scale, with 60% top block and net satisfaction scores, significantly exceeding the performance of all other service providers in the sector.

Dwellworks Living, the global corporate housing and temporary living solution now delivered as Dwellworks Living by CORT, also received the highest scores in its category, earning 8.78 out of a possible 10 and a 62% net satisfaction score.

What is the Trippel Survey?

The Nationwide Relocating Employee Survey© is managed by Trippel Survey and Research LLC, an independent research firm specializing in satisfaction and performance surveys for the corporate relocation and global mobility industry. The results of the Nationwide Relocating Employee Survey© are based on service evaluations from employees relocated within the US and deployed by their employers on international assignments to the US. The private and anonymized data on service satisfaction is collected with the cooperation of the corporate clients of Trippel Survey & Research LLC.

The 2026 report contains evaluations of five key mobility services sectors: relocation management services, household goods services, mortgage services, corporate temporary housing services, and destination-rental services. The core employee input asked on the Trippel Survey is, “Evaluate your overall level of service satisfaction with [supplier’s name] performance”. A ten-point scale is used, with 10 as the highest score of satisfaction.

The survey analyzed 4,655 transferee and assignee evaluations representing 56 corporations, US federal government entities, and nonprofit organizations. As noted in the survey comments, within its relocation category, Dwellworks achieved both the “highest average score and the highest net satisfaction percentage for the fourth year in a row, an outcome meeting the criteria for ‘excellence.’”

How Dwellworks Destination and Rental Services Deliver Award-Winning Service

“The scores are a great recognition of the work our teams do every day,” said Rob Carlson, Dwellworks Senior Vice President, Global Operations. “Our focus remains consistent: prioritize the customer experience and make it easier for our consultants to deliver informed, responsive support.”

Dwellworks has been a leader and innovator in global destination services and US rental services since 2007. A recent Destination Services Transformation initiative, implemented through coordination among Dwellworks internal service delivery teams and a network of 2,500 Destination Consultants, has streamlined core tasks, standardized reporting, and reduced administrative friction. These improvements help local experts in thousands of locations worldwide focus more directly on each customer’s specific expectations and requirements.

The communications and systems improvements implemented in the past year have been key in enabling the responsiveness and availability of the Destination Consultants. Their ability to meet customer needs is further confirmed by the company’s internal Pulse Checks. The instant, in-process customer evaluations from over 15,000 service experiences in the past 12 months have consistently been at 98% satisfaction and above. In addition to the service results recognized by the Nationwide Relocating Employee Survey© and our Pulse Checks, Dwellworks has earned scores for Destination Services at or near 100% satisfaction from multiple key relocation management companies who we serve.

These strong scores from all three sources are the result of consistent process improvement focused on customer engagement, continuous upgrades to the myDwellworks® content and user experience, responsiveness to the changing expectations of the global mobility population, and the thoughtful and strategic integration of AI into destination services delivery. 

Deploying AI in Destination Services

Dwellworks’ guiding principle in AI deployment is to “standardize so we can customize.” The company uses consistent workflows, structured assignment updates, and AI-enabled prompts to deliver faster reporting on key milestones, risks, resolutions, and end-of-service data. That speed and accuracy reduce time spent chasing basic information and give internal teams and Consultants more time to understand customer sentiment, anticipate needs, and respond appropriately.

Standardized workflows and AI-enabled prompts help prevent service delays and defects. One example of AI-powered improvement is Dwellworks’ updated lease review process, an essential but time-consuming compliance requirement for many corporate clients and relocation management companies. Using AI prompts informed by thousands of lease reviews and refined by nuanced local expertise, Consultants can now assess a lease’s compliance with client requirements in minutes. The time saved is redirected to employee-specific guidance on neighborhoods, properties, local culture, and other questions that shape the relocation experience. The result is efficient, locally relevant service for employees and stronger visibility, reporting, and consistency for clients.

Meredith Kennedy, Dwellworks Senior Vice President, Global Account Management comments that “the Trippel Survey results are proof that our adaptive service model is giving Dwellworks the operating flexibility to support rapidly evolving talent mobility needs, from digital-first resources to high-touch Consultant-led support, aligned to client policy, budget, and program goals. Our innovation investments are always tested against client expectations and better service outcomes.”

Supporting a Growing US to US Talent Mobility Population

Dwellworks has experienced a significant increase in authorizations for rental services in the US in the first half of 2026. The uptick is related to a growing number of companies not only mandating a ‘return to office’ but also looking to be closer to their clients’ projects and priorities. Industries driving mobility activity within the US include aerospace, pharmaceuticals, financial services, and AI – both product development and data center construction. Key markets for growth include Florida’s Space Coast, the Bay Area, the Pacific Northwest, and multiple Midwestern cities.

Dwellworks’ investments in infrastructure, AI, and client engagement, as well as in associate and Consultant input and education have laid the groundwork for managing increased volume more efficiently and with sustained customer service performance.

Three Key Takeaways from the 2026 US Nationwide Relocating Employee Survey:

1. Dwellworks scored a destination services provider sector best of 8.72 and was named the top scoring destination and rental services supplier for the fourth consecutive year 
2. The survey reflects direct feedback from transferring employees on the quality of their experience with the 700+ Dwellworks Destination Services Consultants in markets across the US
3. Dwellworks investments in the destination service infrastructure have streamlined operations and simplified administrative tasks for our Consultants and internal team, resulting in more time spent on direct customer engagement and a sustained capability for delivering high levels of satisfaction, even as volume demands have increased

Need help building the optimal rental and destination services solution for your business? Contact your Dwellworks Account Director or reach out to us directly at marketing@dwellworks.com.

About Dwellworks

Dwellworks is the world’s leading provider of accommodation and acclimation support services for the mobile workforce and business travelers. We specialize in global destination services, corporate housing, and intercultural training, as well as property management and real estate services in key US markets.

Our clients trust us to deliver personalized high-quality service experiences, powered by innovative technology and supported by our extensive local presence in hundreds of locations worldwide. Through our brands Dwellworks, Dwellworks Living, and Station Cities, we offer a comprehensive range of service options, global reach, local expertise, and passion for the customer service experience.

Driven by a commitment to excellence, we continuously pursue innovation and operational efficiency and invest in meeting rigorous global compliance standards for data security, financial management, and sustainability. Whether supporting corporate travel or relocation, domestically or around the world, we work in partnership with our clients to ensure talented employees and their families transition smoothly and thrive in their new locations.

For more information, please visit our company brands at Dwellworks.com, DwellworksLiving.com, and StationCities.com.